FAQs

Frequently Asked Questions

Welcome to the Snap Shop FAQ. Below you'll find answers to common questions about our products, orders, shipping, and customer support.

What products does Snap Shop sell?

Snap Shop offers home lighting products, including pendant lights, table lamps, floor lamps, and other lighting products for residential spaces.

Where does Snap Shop ship?

We currently ship within the United States only. We do not currently offer international shipping.

Is shipping free?

Yes. Snap Shop offers free standard shipping on orders shipped within the United States.

How long does delivery take?

Orders are generally processed within 1–2 business days.

After processing, standard shipping typically takes 3–5 business days.

The estimated total delivery time is approximately 4–7 business days.

Will I receive tracking information?

Yes. Tracking information will be provided when available after your order has been shipped. You can use the tracking information to monitor your package.

Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to correct your shipping address.

Once an order has been processed or shipped, we may not be able to change the shipping address. Customers are responsible for providing an accurate and complete shipping address at checkout.

What should I do if my package arrives damaged?

If your package arrives damaged, please contact us as soon as possible at snapshop0123@gmail.com.

Please provide your order information and photographs of the damaged package and product when possible so we can review the issue and assist you.

What should I do if my order is delayed?

Delivery times are estimates and can occasionally be affected by carrier delays, weather, holidays, or other circumstances.

If your order appears to be significantly delayed, contact us at snapshop0123@gmail.com with your order number and we will assist you.

How can I contact Snap Shop?

You can contact us by email or phone:

Email: snapshop0123@gmail.com
Phone: +1 414-476-6922

You can also write to us at:

Snap Shop
5825 W National Ave
Milwaukee, WI 53214
United States

Can I return or exchange an item?

Returns and exchanges are subject to our Return & Refund Policy. Please review that policy for the applicable requirements and contact us before returning an item.